Send Payment by Mail
P.O. Box 5710 Chicago, IL 60680-5681
Customer Service Support
General Inquiries
P.O. Box 250009 Plano, TX 75025
Property Taxes – Escrow
If you receive a current tax bill for any tax item that appears on your escrow analysis, please do not send us your tax bill. We will work with your current tax collector to pay your taxes on time. If your taxes are delinquent, please contact the loanDepot Tax Department using the information below.
P.O. Box 9223 Coppell, TX 75019-9278
(817) 826-0707
Monday – Friday, 5:00am – 5:00 pm PST
Property Taxes – Non-Escrow
If you do not pay your property taxes through your regular monthly mortgage payment and receive a letter from loanDepot advising you that your taxes are delinquent, please send proof of payment to us at:
Disaster Relief
If you have been impacted by a natural disaster, additional assistance may be available. You can review our Disaster Relief Information document for guidance on support options, required documentation, and next steps.
Homeowner’s Insurance
Send all documents needed for insurance purposes (insurance bills that need to be paid, policies, cancellation policies) to:
loanDepot.com, LLC
ISAOA/ATIMA
PO Box 7114
Troy, MI 48007-7114
(248) 710-1660
Monday – Friday, 5:00am – 5:00 pm PST
ExpressInsuranceinfo.com - Enter Code 2917832
Insurance Claims
Has your property been damaged? If so, please click here to view and download the insurance claim package that outlines the required documents you need to send us to proceed to the next steps.
Attention: Loss Draft Department
PO Box 5099
Troy, MI 48007-5009
(248) 710-1635
Monday – Friday, 5:30am – 2:00 pm PST
Please register your claim at https://www.myinsuranceportal.com/C2917832 to view details anytime during the process. From here you can also watch two short, informative videos about the loss draft process to help expedite your home repairs.
Notice of Error, Qualified Written Requests, Requests for Information
P.O. Box 251027 Plano, TX 75025
Payoff Requests
Important Disclosures
If your property resides in one of the below states, please read the important information pertaining to your state:
Texas
Complaints Regarding the Servicing of your mortgage should be sent to the Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. A toll-free consumer hotline is available at (877) 276-5550.
New York
loanDepot is registered with the New York State Department of Financial Services Superintendent. You may a file complaint or obtain further information about your servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov